Housekeeping Manager

MCR Hotels•Fort Worth, TX

About The Position

The Housekeeping Manager is responsible for supporting all areas of the Housekeeping department, under the direction of the Executive and Asst. Executive Housekeepers.

Requirements

Must have employment eligibility in the U.S.
Strong command of the English language, both spoken and written.
Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
Must be proficient in MS Outlook and Excel.
High school or equivalent education required.
A minimum of 1 year housekeeping management experience in a full-service hotel or related field.
Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.
Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
Must be able to lift up to 25 lbs. and work the majority of shift on feet.

Nice To Haves

Bi-lingual skills a plus but not required.
Bachelor's Degree preferred, with emphasis in hospitality.

Responsibilities

Performs human resource functions for staff, including recruiting, training, scheduling, counseling, and appraising performance.
Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Ensure compliance with all housekeeping policies, standards, and procedures.
Understand the importance of department’s operation on overall property operations.
Plan and anticipate business needs by reading and interpreting daily/weekly occupancy report.
Performs overall supervision of supply areas, and other storage areas by conducting tours of the areas.
Performs monthly and daily inventories of Housekeeping supplies, linens, and chemicals.
Ensures employee usage of chemicals and equipment is in complete compliance with OSHA guidelines and requirements.
Ensure all team members have proper supplies, equipment, and uniforms.
Observe behaviors of team members and provide feedback to individuals.
Assists with the inspection program for all guestrooms, meeting rooms and public spaces.
Communicate effectively with Front Office as to status of house.
Maintains and evaluates cleanliness standards according to procedures.
Communicate areas that need attention and follow up to ensure completion.
Reports all maintenance concerns.
Evaluates the general upkeep of the facility and takes action to correct.
Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
Respond to and handle guest problems and complaints.
Communicates effectively with the Executive Housekeeper about activities progress and issues if any.
Participate in required manager on duty coverage as scheduled.