Housekeeping Manager

Premier Island Management Group•Pensacola Beach, FL

30d•$50,000

About The Position

The Housekeeping Manager oversees daily operations of the resort’s housekeeping department, ensuring all Premier units and front offices are cleaned, inspected, and prepared to the Premier’s luxury standards. This role is responsible for scheduling, quality assurance, inventory controls, and cross-department communication to deliver exceptional guest and owner experiences.

Requirements

Strong interpersonal and communication skills.
Ability to problem-solve and remain composed under pressure.
Basic computer skills and the ability to learn resort software programs.
Team-oriented mindset with a commitment to delivering outstanding service.
Must be able to stand and walk for long periods of time throughout the entire shift.
Must maintain professional posture, appearance, and engagement
Frequent walking, standing, and moving throughout lodging facilities, including units and property grounds
Occasional bending, stopping, reaching, kneeling, or climbing stairs
Must be able to lift, carry, or move items up to 25 pounds (e.g., supplies, reports, small equipment) as needed.
Must maintain professional posture, appearance, and engagement
While performing the duties of this job, the employee is regularly required to use their hands, and is required to talk and hear.
The employee is required to reach with their hands and arms.
Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
Must be able to maintain focus and professionalism in a fast-paced, high-volume hospitality environment.
Flexible availability required— shifts may include mornings, evenings, weekends, and holidays
Ability to work with minimum supervision and a high degree of autonomy.

Nice To Haves

Prior Housekeeping and Managerial experience preferred.
Previous hospitality or customer service experience preferred

Responsibilities

Ensure all Premier units are cleaned, inspected, and ready by established check-in times.
Plan, create, and adjust daily and weekly schedules for housekeepers, QA inspectors, linen technicians, upholstery specialists, dispatchers, and contracted vendors.
Monitor productivity and quality output, addressing deficiencies and implementing corrective actions.
Conduct regular walk-throughs to assess cleanliness standards and verify performance.
Oversee all QA processes, daily inspections, and follow-ups on deficiencies.
Manage deep clean scheduling, communication, execution, and post-clean inspections.
Conduct tower inspections, VIP/owner arrival inspections, and pre-arrival readiness checks to ensure premium guest satisfaction.
Maintain accurate inventory levels of linens, guest supplies, equipment, and chemicals.
Oversee purchasing, receiving, billing, and budget adherence for all housekeeping supplies.
Ensure organization and cleanliness of stock rooms, linen rooms, and linen chute areas, including scheduled cleanings and audits.
Coordinate with external vendors and upholstery specialists for specialty cleaning, carpet care, and other contracted tasks.
Train, coach, motivate, and performance-manage housekeeping staff to uphold high standards of luxury service.
Communicate with guests and owners regarding housekeeping-related inquiries, requests, and feedback.
Partner with Front Desk, Owner Relations, and Maintenance teams to ensure seamless communication for room statuses, guest concerns, maintenance issues, and owner stays.
Collaborate with Maintenance on unit readiness, repair needs, and project scheduling.
Review and approve timesheets, scheduling changes, and payroll-related tasks.
Monitor departmental productivity, cost-per-unit, quality, and guest satisfaction
Prepare reports on inventory usage, inspection outcomes, staffing needs, and budget variances.
Oversee daily team operations to ensure tasks are completed accurately, efficiently, and on schedule.
Assign, adjust, and monitor staff workloads to meet operational needs.
Train, coach, and support team members to maintain performance and quality standards.
Conduct inspections or quality checks to ensure work meets company expectations.
Provide real-time feedback, corrective action, and recognition to team members.
Communicate daily priorities, updates, and changes to staff and management.
Address guest, client, or customer concerns professionally and promptly.
Ensure all team members follow safety procedures, policies, and company standards.
Maintain documentation such as reports, logs, checklists, and attendance records.
Support inventory management by monitoring supply usage and addressing shortages.
Collaborate with other departments to coordinate workflow and resolve issues.
Assist with interviewing, onboarding, and training new team members.
Uphold a positive, productive work environment by modeling professionalism and teamwork.
Report operational issues, staffing needs, and performance concerns to management.
Lead by example with a strong work ethic, communication, and service-focused behavior.