Housekeeping Manager

Resolute Road Hospitality

About The Position

The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry, this position is for you! Come join a wonderful group of people and a great brand of hotels to start your career. SUMMARY Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead. OVERVIEW Manage overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. Ensure that housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards.

Requirements

Knowledge of housekeeping and laundry operations and procedures
Knowledge of proper use and storage of cleaning chemicals
Knowledge of equipment such as vacuums, commercial washers and dryers
Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to speak, read, write, and comprehend a second language, preferably Spanish
Able to read and write to facilitate the communication process
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Able to prioritize and organize work assignments, delegate responsibilities
Create sense of urgency in matters that will impact the success of the business
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Possess complete knowledge of emergency procedures of the hotel
Able to work in fast paced environment
Able to work without direct supervision
Able to access and input information into computer
High school graduate or GED required, or equivalent combination of education and experience.
Previous hospitality housekeeping experience required.
Two to four years supervisory experience required.
Housekeeping Manager will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Housekeeping Manager is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

Nice To Haves

Previous hotel “brand” experience preferred.

Responsibilities

Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling and payroll
Manage the sourcing, interviewing, culture training and ongoing development of housekeeping department, with a focus on team member satisfaction, productivity, and guest satisfaction
Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis
Interact with all associates in the housekeeping department providing ongoing and systematic feedback and performance evaluation
Issue daily assignments to all housekeepers and laundry attendants
Responsible for maintenance of Lost and Found program
Develop, implement and maintain an ongoing general cleaning program
Conduct monthly department meetings with housekeeping staff
Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area
Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets, ensure a safe, accident-free environment for guests and employees
Assist in resolving guest complaints regarding service and/or room cleanliness, whether handling on own, or elevating to managerial level
Review housekeeping hours for payroll compilation, mindful of monthly budget, keeping in communication with the General Manager for potential budget discrepancies and any additional staffing requests, if needed
Keep MSD sheets current and easily available
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures
Other duties as assigned by supervisor or management