Housekeeping Manager

The LINE, The Ned (US) & Saguaro Hotels•Los Angeles, CA

43d

About The Position

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. We are seeking a dynamic Housekeeping Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Requirements

High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred.
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities.

Responsibilities

Must be courteous and gracious, always maintaining a professional demeanor.
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.
Maintain “open door” communication with employees.
Inspect all arriving hotel rooms, public spaces, exteriors and back of house daily and make necessary adjustments.
Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns.
Monitor housekeeping staff to ensure early room cleanliness for prompt check in
Ensure Associates are briefed on daily needs.
Respond appropriately to guest complaints.
Implement and enforce appropriate service recovery guidelines to ensure total guest satisfaction.
Possess a thorough understanding of the Property Management System
Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.
Determine appropriate staffing levels for forecasted business and schedules employees accordingly.
Implement process for providing employees with customer service, technical and safety training on an ongoing basis
Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
Supervise the laundry operation (and/or outsourced relationship)
Monitor assigned departments with compliance to safety standards.
Coordinate room availability with the Front Office Manager
Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward.
Ensure that current information on rates, packages and promotions is available for housekeeping knowledge.
Anticipate low occupancy periods and coordinate blocking of rooms with Front Office Manager to maximize labor costs, deep cleaning, and maintenance of rooms.
Establish par levels for supplies, linen, uniform, and equipment.
Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing check book.
Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company.
Develop actions plans to correct any deficiencies.
Ensure staff understands their job expectations before holding them accountable.
Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
Maintain awareness of documentation needed and retained in employee files.
Be familiar with all safety and emergency procedures including OSHA requirements.
Attend relevant meetings.