Luxury Experienced Housekeeping Manager

French Lick Resort•New York, NY

44d•$65,000 - $70,000

About The Position

This role reports to the Director of Housekeeping. As Housekeeping Manager, you would be responsible for the hotel's Housekeeping operations for both MID and PM shifts and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible supervising, and coordinating the daily activities of the Housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Housekeeping Manager is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to property standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with guests, and team members. Luxury Experience is preferred, as well as knowledge of Forbes standards of operation.

Requirements

A minimum of two years of related experience in the Housekeeping Department; or an equivalent combination of education and experience that is related
Knowledge of custodial procedures, including floor care, waste management, and recycling programs
Ability to multitask under high-pressure situations

Nice To Haves

Luxury experience preferred
Forbes knowledge and experience preferred

Responsibilities

Supervising the Housekeeping Department day to day-to-day functions on MID and PM shifts
Monitor standards and work performance by inspecting rooms and public areas daily for property standards, service, and compliance
Managing turndown at a luxury property, which includes all guest requests and services
Manage team to live within property standards and attain high-level opinion survey scores
Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected property standard is set and continued
Implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
Solid understanding of housekeeping, laundry, supplies, and mini bar and par levels of linen and supplies
Establish inventory records and control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
Staff daily while adhering to productivity standards as well as budgetary constraints
Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
Order supplies and replacements as needed
Train and develop team as directed
Adhere to Lost & Found procedures
Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
Establish good liaison with Front Office to expedite any special requests for special occasions and purposes
With minimal supervision, plan and carry out the duties (and additional duties) listed above
Perform all duties other than the above requested by the hotel management/direct supervisor
Works MID and PM shifts