the D Hotel - Housekeeping - Manager

Recruiting Team•Las Vegas, NV

41d

About The Position

The Housekeeping Manager is responsible for managing the daily operations in the Housekeeping Department by keeping the hotel rooms up to the The D Casino & Hotel standards as well as keeping a productive and positive atmosphere.

Requirements

At least 3 years of experience as a Housekeeping Supervisor or Housekeeping Manager, or equivalent experience in hotel housekeeping.
At least 3 years’ experience in a 500-room property that includes Suites.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Microsoft Word, Excel, and Outlook
Alice
Opera
Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume.
Communicate effectively at all times, with guests as well as all levels of employees.
Observe and direct actions of subordinates.
Inspect rooms and count inventory.
Review and comprehend all necessary documentation.
Effectively and efficiently move from floor to floor as needed.
Lift up to 50 pounds
Move up to 50 pounds to be able to perform inspector and utility duties as needed and perform necessary inventory checks.
Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to noise, dust, and cigarette smoke.
Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
Ability to read and comprehend instructions and information.

Responsibilities

Manages assigned operational functions consistent with the strategic plan and vision for the department.
Manages the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
Supervises Housekeeping employees and Floor Supervisors to ensure that they adhere to and enforce company and housekeeping policies, being alert to their duties.
Inspects a few rooms daily to ensure that Housekeeping Supervisor’s and GRA’s are incompliance to the sanitation requirements of health laws and standards set by Golden Gate
Instructs employees and new hires on the products used for cleaning in accordance with OSHA chemical Right-To-Know standards.
Controls expenses by voluntary staff reductions when deemed necessary.
Performs all other job-related duties as requested.
Hiring, training, motivating, evaluating, and managing the staff to ensure employees have adequate guidance and resources to achieve objectives.
Establishing, implementing, and maintaining department objectives, standards, guidelines, budget, and other administrative processes to achieve proper management of the department.
Research, analyze, and make determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives.
Developing accounting systems and monitoring inventory items to ensure proper control, the ability to facilitate guests' needs, and maintenance of room quality standards.
Researching, evaluating, and implementing programs to promote facilities and profitability in all areas of responsibility.
Perform occasional hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.
Assist guests with issues that are beyond the control of supervisors, ensuring guests' satisfaction while operating within established guidelines and policies.
Work directly with the Housekeeping Supervisors to develop leadership skills.
Establish and create new Standard Operating Procedures.
Coordinate and expedite the flow of work and materials within or between departments according to established company guidelines.
Establish workloads, assign tasks, and review results.
Coordinate and expedite the flow of work.
Direct others in completion of a task or assignment.