Housekeeping Manager - Hilton Phoenix Resort at the Peak

Horseshoe Bay Resort•Phoenix, AZ

52d

About The Position

The Housekeeping Manager is responsible for ensuring that the staff of Housekeeping department cleans and maintains the guest suites and public space areas in accordance with client/guest expectations and Crescent standards of product and service.

Requirements

Minimum of two years supervisory and/or management experience in Hotel industry preferred.
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with Crescent job duties and be a team player.
Regular attendance in conformance with the standards, which may be established by Crescent from time to time, is essential to the successful performance of this position.
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., suite attendants, housepersons, and inspectors to complete Crescent individual tasks if situation demands

Nice To Haves

Housekeeping department experience highly desirable.

Responsibilities

Oversees staff of suite attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting, supervise staff work, and provide coaching and counseling giving guidance so that deficiencies are corrected and standards are met. Conduct performance reviews when needed
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of daily tasks.
Plan and implement hotel-wide changes such as as those affecting amenity set-ups or communication pieces.
Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
Expedite all requests by guests.
Other duties as requested.