Housekeeping Manager

TPG Hotels and Resorts•Wilmington, NC

About The Position

The Housekeeping Manager is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

Requirements

A high school diploma is usually required. A degree in hospitality management or a related field is an advantage.
Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
Strong communication and interpersonal skills to interact with staff and guests effectively.
Excellent organizational and time-management skills.
Strong attention to detail and a commitment to maintaining high-quality standards.
Leadership skills to manage and motivate a diverse team.
Ability to address and resolve issues promptly.
Familiarity with industry cleaning standards and best practices.
Proficiency in using basic computer applications such as Microsoft Office.
Ability to work flexible hours and adapt to changing priorities.

Responsibilities

Staff Management: Recruit, train, and supervise housekeeping staff.
Create department schedules and assign duties to housekeeping personnel daily.
Conduct performance evaluations and provide feedback to staff.
Provide ongoing training to housekeeping staff.
Implement and update training programs to improve efficiency and performance
Cleaning Standards: Establish and enforce cleaning standards and procedures.
Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
Ensure compliance with health and safety regulations.
Implement quality control programs to maintain high standards of cleanliness.
Conduct regular audits to ensure adherence to established standards.
Inventory Management: Maintain inventory of cleaning supplies and equipment.
Coordinate with the purchasing department for the procurement of cleaning materials.
Control costs and expenses within the allocated budget.
Guest Satisfaction: Address guest complaints and concerns related to housekeeping.
Implement measures to enhance guest satisfaction and experience.
Communication: Liaise with other departments to coordinate housekeeping activities.
Communicate with front desk staff to ensure accurate room status information.
Report maintenance issues and coordinate with the maintenance department for timely resolution.