Housekeeping Manager
About The Position
Opportunity: Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Executive Housekeeper - Operations Manager - Assistant General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns. Prepare schedules based upon occupancy and assign duties to associates. Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner. Prepare required paperwork pertaining to departmental functions. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). Maintain departmental expenses in line with the budget as described by the General Manager. Ensure compliance with specific brand standards. Be aware of and communicate service scores to drive improvement and higher guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. Perform other duties as requested by management.
Requirements
- High School diploma or equivalent preferred
- One year previous housekeeping supervisor experience required
Responsibilities
- Interview, select, train, schedule, coach and support associates
- Observe and monitor staff performance
- Inspect guest rooms, public areas and grounds
- Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns
- Prepare schedules based upon occupancy and assign duties to associates
- Take inventory and submit periodic inventory orders
- Prepare required paperwork pertaining to departmental functions
- Be aware of and communicate guest service scores
- Comply with HHM internal audit standards
- Maintain departmental expenses in line with the budget
- Ensure compliance with specific brand standards
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed
- Perform other duties as requested by management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
