Housekeeping Manager

SH Hotels • New York, NY

31d

About The Position

Baccarat Hotel New York, located in the heart of Midtown Manhattan, is a luxurious and iconic destination that sets the standard for opulence and elegance. Boasting world-class amenities, impeccable service, and a commitment to providing an unparalleled guest experience, Baccarat Hotel New York is synonymous with sophistication and style. The Baccarat Hotel is seeking a highly skilled and experienced Housekeeping Manager to oversee the housekeeping operations and ensure the highest standards of cleanliness and luxury are maintained throughout the hotel. The ideal candidate will have a minimum of 2 years of previous experience in luxury 5-star hospitality, with operational experience preferred.

Requirements

• Minimum of 2 years of previous experience in a housekeeping management role within a luxury 5-star hotel environment.
• Excellent leadership and interpersonal skills, with the ability to effectively motivate and manage a diverse team.
• Exceptional attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong communication skills, both verbal and written, with the ability to effectively interact with guests, staff, and management.
• Flexibility to work a varied schedule, including weekends and holidays, as required.

Nice To Haves

• Strong operational experience preferred, with a demonstrated understanding of housekeeping procedures and best practices.
• Proficiency in Microsoft Office applications and knowledge of housekeeping management software systems is desirable.

Responsibilities

• Supervise and manage the day-to-day operations of the housekeeping department to ensure efficiency and effectiveness.
• Maintain and uphold the standards of cleanliness and presentation expected of a luxury 5-star hotel, including guest rooms, public areas, and back-of-house areas.
• Train, motivate, and supervise housekeeping staff to ensure exceptional performance and adherence to hotel policies and procedures.
• Develop and implement cleaning schedules, procedures, and quality control measures to ensure consistency and excellence in service delivery.
• Conduct regular inspections of guest rooms and public areas to identify any maintenance or cleanliness issues and take corrective action as necessary.
• Coordinate with other departments, such as front office and engineering, to ensure seamless guest experiences and efficient resolution of any issues.
• Manage inventory and ordering of housekeeping supplies and equipment to maintain adequate stock levels while controlling costs.
• Ensure compliance with all safety, security, and hygiene regulations and protocols to provide a safe and healthy environment for guests and staff.
• Prepare and analyze housekeeping reports and performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Foster a positive and collaborative work environment by providing leadership, guidance, and support to housekeeping team members.

Benefits

• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: No Education Listed