Housekeeping Manager
About The Position
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At Rand Tower, Minneapolis, a Tribute Portfolio Hotel, we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Rand Tower Hotel with Pyramid Global Hospitality can mean for you! What you will have an opportunity to do: Responsible for overseeing all housekeeping operations in the hotel; ensuring cleanliness, organization and high standards of service. This role involves managing housekeeping staff, maintaining quality control and ensuring guest satisfaction while adhering to budgetary guidelines and hotel policies.
Requirements
- Able to lift and move items weighing up to 30 pounds.
- Must be able to bend, twist, lift and stand for the shift worked.
- Attention to detail.
- Excellent communication skills.
- Bachelor’s degree in hospitality management or related field is preferred but not required.
- 3-5 years of housekeeping management experience.
- Knowledge of housekeeping procedures, cleaning techniques and industry standards.
- Strong leadership, communication and problem-solving skills.
- Ability to work flexible hours; including weekends and holidays.
Responsibilities
- Oversee the daily operations of housekeeping, laundry and public area cleaning.
- Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.
- Implement and enforce hotel brand standards, health regulations and safety protocols.
- Conduct regular inspections to maintain quality control and address any deficiencies.
- Recruit, train, schedule and supervise housekeeping staff.
- Foster a positive work environment and promote teamwork among associates.
- Manage the inventory of cleaning supplies, linens and guest amenities.
- Monitor departmental budgets and control labor and supply costs.
- Respond promptly and professionally to guest requests and complaints.
- Ensure lost and found procedures are followed.
- Work closely with other departments, including front office and maintenance, to enhance the guest experience
- Perform all other duties deemed necessary by management.
Benefits
- Highly competitive wages
- Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality hotels
- 401K Plan with Employer Match
- Paid Time Off with unlimited PTO rollover and PTO cash out options
- Comprehensive employee benefit/insurance programs
- Company paid life and AD&D insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Complimentary lunch program
- 7 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
