Housekeeping Manager

Loews Hotels • Miami Beach, FL

77d

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. We are seeking an experienced and detail-oriented Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role.

Requirements

• Bachelor's degree or relevant work experience required.
• Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required.
• Previous experience with Opera Property Management System preferred.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
• Ability to stand for long periods of time required.
• Ability to push, pull, and lift items weighing up to 25lbs.
• Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

• Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.
• Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
• Interview and select all departmental line level colleagues.
• Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.
• Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.
• Coordinate departmental activities with other hotel departments to maintain overall cleanliness.
• Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.
• Keep leadership informed of significant departmental updates and activities.
• Oversee the 3rd party uniform and laundry services.
• Hold regular team meetings to share essential operational information and address guest concerns.
• Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.
• Perform other duties as assigned.

Benefits

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees