Housekeeping Manager - Mountain Vista Resort

MasterCorp • Branson, MO

292d

About The Position

Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

Requirements

• High School Diploma or equivalent combination of education and experience.
• Bachelor's Degree preferred.
• One year of experience directly related to the position with progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent experience.

Responsibilities

• Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.
• Direct work of Housekeepers, Housemen, and Supervisors.
• Follow directives of site leader in his/her absence.
• Assist in training new Housekeepers on 7 Steps Processes.
• Coach housekeepers to reach productivity standards.
• Inform site leadership of any discipline needs and/or employee issues.
• Conduct weekly report cards for the housekeeping staff.
• Conduct weekly MSI report of Supervisors.
• Inspect clean rooms to ensure that quality standards are met.
• Contribute to establishing a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Consistently enforce established policies and procedures.
• Retrieve housekeepers to address any areas that need to be re-cleaned.
• Participate in onboarding or training new hires at the direction of the EH or AEH.
• Provide feedback to the EH and AEH regarding underperforming team members.
• Conduct inventory counts to determine inventory needs and submit purchase requests.
• Unload inventory and maintain clean and organized storage areas.
• Address unit maintenance issues.
• Maintain vehicle maintenance logs.
• Conduct safety meetings and ensure that team members follow day-to-day safety rules and procedures.
• Process workers' compensation issues/reports.
• Assist in solving guest complaints promptly.
• Clean rooms and common areas as needed.
• Comply with Resort Operations 15 Non-negotiables without fail.
• Use MasterMind Mobile to update room status updates for all Housekeepers and Supervisors.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Full benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED