Housekeeping Manager - Full Time (Harrah's LV)

Caesars Entertainment-posted 2 months ago
Full-time • Manager
Las Vegas, NV
5,001-10,000 employees
Accommodation
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Ensure the smooth operations of the Housekeeping/Wardrobe Departments. Establish, train, coordinate and monitor service standards of hotel operating departments to ensure strict adherence to Standard Operating Procedures and Service Standard. Ensure guest satisfaction in providing top quality customer service and hospitality. Recommend and implement services and procedural changes. Monitor and control expenses within approved budget constraints.

  • Manage daily operations and expenses to meet budget and target goals.
  • Maintain high standards of customer service. Listen and respond to guest inquiries in a professional manner.
  • Provide a clean environment in public and employee areas.
  • Maximize efficiencies of labor and service in hotel departments.
  • Produce report of operations in a regular and timely basis.
  • Strive to meet occupancy and revenue goals.
  • Assist with annual budget for Housekeeping/Wardrobe/EVS departments.
  • Monitor Profit and Loss statements and adjust as needed.
  • Completes interviews, evaluation and progressive positive/corrective discipline action when required in a timely manner.
  • Enforce all OSHA and Safety policies and procedures.
  • Conduct and attend meetings as required.
  • Participate in task forces and committees as requested.
  • Perform special projects and other tasks as assigned by VP Hotel Operations, Director of Hotel Operations & Director of Housekeeping.
  • Ensure all department equipment, supplies, keys are properly accounted daily.
  • Counsel, guide and instruct assigned personnel in the proper performance of their duties.
  • Demonstrate a pleasant and enthusiastic demeanor at all times.
  • Oversee operations of Housekeeping/Wardrobe/EVS, ensuring all requests or instructions are executed in a timely manner.
  • Compile departmental work schedules and monitor workload to ensure a proper balance of work.
  • Generate, review and analyze a variety of reports on a daily basis.
  • Provide input into both short- and long-term goals and assist in implementing specific strategies to achieve the goals.
  • Report problems found in operation and any unsafe equipment or unusual situations requiring action.
  • Report all maintenance discrepancies and situations in a timely manner.
  • Ensure all tower public areas are cleaned and well-maintained upholding hotel standards.
  • Attend all training classes as directed by the company.
  • Assist in training of new employees.
  • Attend and participate in pre-shift department meetings.
  • Minimum 5 years of management level experience in hotel business.
  • Comprehensive computer knowledge in Microsoft Office - Word, Excel, Outlook.
  • Ability to create and decipher spreadsheets and figures.
  • Ability to communicate effectively in English, both verbal and written form in a professional manner.
  • Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium.
  • Ability to stand and walk for the duration of a shift.
  • Ability to reach for specific objects at short distances in working areas.
  • Sufficient manual dexterity of hand to utilize a computer keyboard and calculator.
  • Knowledge of chemicals and cleaning equipment; project management and scheduling.
  • Knowledge of Culinary Union contract.
  • Ability to make good sound judgment decisions regarding employee and guest safety.
  • Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care.
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