Housekeeping Manager - Executive Housekeeper

Destin•Miramar Beach, FL

About The Position

Executive Housekeeper The Executive Housekeeper responsibilities include all aspects of the Back of the House including hiring/terminating employees, coaching/counseling, training of new or current staff, cleanliness of the hotel, running the laundry and maintaining the supply of stock on hand. Their responsibilities also include assigning rooms, inspecting rooms, or cleaning rooms as needed. You will also address guests’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Requirements

Flexibility to work in shifts and report for scheduled shifts
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions

Nice To Haves

High School Diploma
Work experience as a Room Attendant or Maid
Experience with hotel cleaning standards and products

Responsibilities

Assign housekeeping boards in morning
Inspect rooms for cleanliness, any maintenance issues, and adherence to brand standards
Hire new employees for Back of House (BOH) except maintenance team (unless directed by GM)
Train employees on hotel cleaning standards, laundry standards and BOH procedures
Keep hotel stocked with supplies and keep a list of inventories on hand
Ensure employees have uniforms, including nametags, and wear them daily
Maintain labor standards given by the GM
Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded whenever possible
Change bed linen and make beds
Remove/Restock used towels
Vacuum carpets plus sweep and mop floors
Assist with Laundry duties as needed
Dust furniture and fixtures
Replenish bath care products (e.g. soap and shampoo)
Restock beverages and beverage supplies
Clean public areas, like corridors and common areas as needed
Report any technical issues and maintenance needs in a timely manner
Address guests’ queries (e.g. on additional services)
Help guests retrieve lost items by inquiring with front desk for them and turn in all items with any possible received value to management
Ensure all assigned rooms are clean and fully restocked by the end of the shift
Follow hotel security guidelines