Housekeeping Lead (Part-Time, Hotel)

Kasa • Reno, NV

364d • $19 - $23

About The Position

The Housekeeping Lead (Part-Time, Hotel) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Housekeeping Lead (Part-Time, Hotel), you are an important part of the Reno-Tahoe market, supporting efficient and successful operations for the Kasa Archive Reno-Tahoe building. You will be the face of Kasa during the guest's stay, interacting with guests face-to-face, providing assistance and recommendations, and addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property, and are ready in time for check-in. Like many operations roles, there is no 'typical day' but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Requirements

• Think like an owner and take accountability for unit/building performance.
• Proficient with modern technology tools.
• Comfortable with using a toolkit for minor repairs and maintenance tasks.
• Establish and implement streamlined processes for quality control.
• Reliable and punctual, willing to work nights and weekends.
• Collaborate effectively with leadership and peers.
• Approach problem resolution with confidence and empathy.
• Support change management efforts for new processes and tools.
• Effectively execute established processes and identify deficiencies.

Responsibilities

• Welcome guests and facilitate guest relocations.
• Plan and strategize for next-day operations.
• Enhance VIP experience and host guest engagement events.
• Provide guests with local area recommendations.
• Conduct regular in-person unit inspections.
• Ensure all public spaces are clean, safe, and well-maintained.
• Identify and communicate on-site issues.
• Maintain appropriate supply inventory levels.
• Participate in preventative maintenance program.
• Complete brand standard inspections to gather property-level data.

Benefits

• Starting base pay range of $19.25/hr to $23/hr.
• Eligibility for equity, bonus, perks, benefits, and Kasa Travel Credits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Number of Employees: 251-500 employees