Housekeeping - Laundry Attendant

Pacific Hospitality Group•Tempe, AZ

56d

About The Position

Washes all soiled linens, towels, and napkins, or other assigned items and ensures they are properly ironed, folded and stocked according to department procedures and standards to exceed guest satisfaction. Maintains cleanliness of the laundry room. Reports damage, mechanical deficiencies or suspicious activities. Essential Duties/Responsibilities: Exceed guest expectations. Removes and sorts dirty linens and towels from laundry carts. Washes and dries all linens, towels, rags, etc., as directed by management. Learns, understands and follows the proper operation of washing machines, dryers, other equipment and use of chemicals. Cleans dryer filters daily (or more frequently as needed) and maintains all equipment as trained and instructed. Immediately reports any noted repairs or maintenance of laundry equipment, guestroom, public areas, or back of the house areas. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior . · Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Other Responsibilities/Supportive Functions: · Performs duties of Room Attendant when needed. · Delivers linens to linen closets, restaurants or designated areas. Stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. · Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it. · Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

Requirements

Prior hotel or laundry experience is desirable.

Nice To Haves

Bi-lingual is a not required, but is desirable.

Responsibilities

Washes all soiled linens, towels, and napkins, or other assigned items
Ensures items are properly ironed, folded and stocked according to department procedures and standards
Maintains cleanliness of the laundry room
Reports damage, mechanical deficiencies or suspicious activities
Exceed guest expectations
Removes and sorts dirty linens and towels from laundry carts
Learns, understands and follows the proper operation of washing machines, dryers, other equipment and use of chemicals
Cleans dryer filters daily (or more frequently as needed) and maintains all equipment as trained and instructed
Immediately reports any noted repairs or maintenance of laundry equipment, guestroom, public areas, or back of the house areas
Resolves guest complaints within scope of authority, otherwise refers the matter to management
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
Reporting to work as scheduled (on time and on regular basis)
Performs duties of Room Attendant when needed
Delivers linens to linen closets, restaurants or designated areas
Stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations
Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information
Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents