Housekeeping - Laundry Attendant

Human Resources•Tempe, AZ

53d

About The Position

AC Hotel Phoenix Tempe/Downtown by Marriott is a 159-room lifestyle select-service hotel located in the all-new 43-acre Hayden Ferry Lakeside Business Park alongside the Tempe Town Lake Salt River. Less than five miles from Phoenix Sky Harbor International Airport, this property is a walking distance to downtown Tempe, and steps away from Arizona State University and Sun Devil Stadium. We invite you to become part of a team that values being proactive with guests and giving them a memorable experience for every stay. Are you ready to take your career to the next level? Apply Today! Washes all soiled linens, towels, and napkins, or other assigned items and ensures they are properly ironed, folded and stocked according to department procedures and standards to exceed guest satisfaction. Maintains cleanliness of the laundry room. Reports damage, mechanical deficiencies or suspicious activities.

Requirements

Prior hotel or laundry experience is desirable.

Nice To Haves

Bi-lingual is a not required, but is desirable.

Responsibilities

Exceed guest expectations.
Removes and sorts dirty linens and towels from laundry carts.
Washes and dries all linens, towels, rags, etc., as directed by management.
Learns, understands and follows the proper operation of washing machines, dryers, other equipment and use of chemicals. Cleans dryer filters daily (or more frequently as needed) and maintains all equipment as trained and instructed.
Immediately reports any noted repairs or maintenance of laundry equipment, guestroom, public areas, or back of the house areas.
Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior .
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Performs duties of Room Attendant when needed.
Delivers linens to linen closets, restaurants or designated areas. Stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.
Returns any items found in guest rooms, hallways, or back of the house to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.