Housekeeping Inspector - DoubleTree by Hilton Billings, MT

Hotel Equities•Billings, MT

5h•Onsite

About The Position

Hotel Equities is seeking a Housekeeping Inspector for the DoubleTree by Hilton in Billings, Montana. The primary purpose of this role is to ensure maximum customer satisfaction by maintaining neat and clean customer rooms through the supervision, direction, and coordination of housekeeping staff. The inspector provides warm, knowledgeable service and helpful guidance to guests, reassuring them of their choice to stay at the hotel.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Ability to perform most work tasks indoors.
Ability to work in moderate temperatures controlled by hotel environmental systems.
Walking and standing for close to 100% of the working day.
Walking and giving direction most of the working day.
Ability to exert well-paced ability to reach other departments of the hotel on a timely basis.
Ability to lift up to 15 lbs on a regular and continuing basis.
Ability to push and pull carts and equipment weighing up to 250 lbs. on occasion.
Ability to exert well-paced ability in limited space.
Ability to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing continuously in the process of communicating with guests, supervisors and subordinates.
Vision for near vision and depth perception.
Manual dexterity to use and operate all necessary equipment.
Being passionate about people and service.
Strong communication skills when interacting with guests and employees.
Reading and writing abilities for completing paperwork, logging issues/complaints/requests/information updates, etc.
Basic math skills for handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities.
Ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
Supervises the completion of short notice requests for room changes
Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
Keeps record of room checkouts/stay overs, submits records to housekeeping every day
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
Ensures completion by following through on orders
Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
Checks VIP rooms
Checks early morning make-up rooms
Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
Checks floor linen closets daily for cleanliness, adequate supplies and linen
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
Assists in quarterly inventory of all linen
Ensures safety by assuring that all linen chutes are kept locked at all times
Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
Take every opportunity to amaze the guests
Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
Responsible for assisting with the training and direction of new department associates
Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation