HOUSEKEEPING INSPECTOR/ESS FT

Springboard Hospitality-posted about 15 hours ago
$21 - $23/Yr
Full-time • Entry Level
Onsite • Santa Barbara, CA
1,001-5,000 employees
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The Housekeeping Inspector is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations, recommends and implements procedural changes. Also, monitors inventories and expenses.

  • Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner
  • Maintain regular attendance based on property needs and standards
  • Use proper two-way radio and phone etiquette at all times when communicating with co-workers
  • Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.
  • Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked.
  • Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time
  • Maintain key control system; collect all keys and assignment sheets daily at the end of each shift
  • Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance
  • Submit proper documentation regarding poor work performance, misconduct , attendance issues and improper attire
  • Ensure that all staff takes their 30-minute meal breaks and rest periods
  • Handle items for “lost and found” according to OLS Hotels & Resorts standards
  • Inspect all VIP rooms and report their availability to the Front Desk
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, OLS Hotels & Resorts policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
  • The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain/ improve guest satisfaction.
  • Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s, special guests and requests, special projects and other responsibilities as assigned.
  • Participate in hotel committees, MOD program and task force assignments.
  • 2+ employment in a related position with this company or other organization(s).
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.
  • Use the telephone and computer system for reporting and verifying room status.
  • High School diploma or GED required; college degree preferred.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Properly store, secure and issue supplies as needed to meet business demands.
  • Complete all reports in a timely and efficient manner as required by management.
  • Establish, with Hotel Manager's approval, any additional standards as needed for the Housekeeping Department.
  • Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
  • Demonstrate a working knowledge of all company safety and security procedures.
  • Competitive Base Salary
  • PTO
  • Medical, Dental, Vision, Life, Pet Insurance
  • 401K
  • Costco Membership
  • Bereavement Leave
  • Management Contract Referral Program
  • Education Assistance
  • Employee Rates at all of Springboard Hospitality’s 35+ Hotels
  • Monthly Cell Phone Stipend
  • Dry Cleaning Services
  • Hotel Level Executive Bonus Program
  • Retention Bonuses
  • Lead Share Program
  • Associate of the Month/Quarter & Company-wide Associate of the Year Programs
  • Associate Referral Bonus Program
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