Housekeeping Inspector

CSM Careers • Lynnwood, WA

3d

About The Position

This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff, guest satisfaction and positive employee relations. • Accountable for guest satisfaction by providing quality room cleanliness and room supplies. • Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. • Works side by side with staff to train and model appropriate guest service standards. • Ensures all required training for department employees is completed and training records are maintained. • Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. • Utilizes available resources and adheres to CSM training policies. • Promotes collaboration and positive, professional work environment. • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. • Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level. • Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. • Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. • Work together with Engineering to report maintenance issues. • Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures. • Other duties as assigned.

Requirements

• Must have high attention to detail
• Good communication skills
• Leadership ability
• Excellent problem solving skills
• Must have excellent organization skills
• A high degree of creativity to facilitate efficient problem solving
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
• Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift
• Significant bending required
• High school diploma or GED required
• Attention to detail
• Customer focused
• Ability to perform job duties in a fast paced environment

Nice To Haves

• Prior housekeeping supervision experience preferred

Responsibilities

• Supervision of housekeeping operations
• Ensuring cleanliness of hotel rooms and public areas
• Adhering to health regulations
• Effective supervision of assigned staff
• Guest satisfaction
• Positive employee relations
• Providing quality room cleanliness and room supplies
• Responding to guest concerns or requests
• Training staff
• Ensuring training is completed and records are maintained
• Analyzing quality issues
• Identifying training needs
• Suggesting changes and ensuring implementation to improve results
• Utilizing available resources
• Adhering to CSM training policies
• Promoting collaboration and positive work environment
• Attending department/hotel meetings
• Assisting and supporting housekeeping/laundry initiatives
• Meeting productivity standards
• Reporting maintenance issues
• Managing multiple priorities
• Adhering to all CSM Standard Operating Procedures
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED