HOUSEKEEPING INSPECTOR/ESS FT

Springboard Hospitality•Santa Barbara, CA

65d•$21 - $23•Onsite

About The Position

The Housekeeping Inspector is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations, recommends and implements procedural changes. Also, monitors inventories and expenses.

Requirements

Prior Experience: 2+ employment in a related position with this company or other organization(s).
IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred.
Must be able to exercise confidentiality and discretion.
Use the telephone and computer system for reporting and verifying room status.
Education: High School diploma or GED required; college degree preferred.
Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Properly store, secure and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Establish, with Hotel Manager's approval, any additional standards as needed for the Housekeeping Department.
Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Monitor all V.I.P.'s, special guests and requests, special projects and other responsibilities as assigned.
Participate in hotel committees, MOD program and task force assignments.
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Responsibilities

Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner
Maintain regular attendance based on property needs and standards
Use proper two-way radio and phone etiquette at all times when communicating with co-workers
Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.
Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked.
Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time
Maintain key control system; collect all keys and assignment sheets daily at the end of each shift
Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance
Submit proper documentation regarding poor work performance, misconduct , attendance issues and improper attire
Ensure that all staff takes their 30-minute meal breaks and rest periods
Handle items for “lost and found” according to OLS Hotels & Resorts standards
Inspect all VIP rooms and report their availability to the Front Desk
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, OLS Hotels & Resorts policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain/ improve guest satisfaction.

Benefits

Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position Employee Rates at all of Springboard Hospitality’s 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program