Housekeeping - Houseperson

Human Resources•Koloa, HI

About The Position

A Houseperson is responsible for maintaining the cleanliness of the guest rooms and the public areas. Housepersons must have the ability to lift, pull and push a moderate weight. This is a fast-paced position. This highly visible role gives opportunity for short casual conversation and hotel or local recommendations. Responsibilities include following policies and procedures to ensure the quality of the guest rooms remain consistent throughout the property. Maintain warm, hospitable guest relations in all guest contact. Responding to individual guest needs as they occur. Move and arrange furniture and turn mattresses as required during general cleaning. Dusts public areas to ensure cleanliness. Polish metalwork and furniture, fixtures and fittings. Collect soiled linens for laundering. Vacuum floors, clean bathrooms and common areas. Supply your own cleaning cart with appropriate supplies for shift. Deliver ironing boards, baby cribs, and roll-away beds to guest rooms. Remove debris, clean driveways and garage areas. Clean guest rooms when necessary. Shampoo carpets using shampoo machine. Strip, seal, and wax floors according to proper procedures using any safety equipment necessary. Restock shelves with paper supplies. Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, offices, and other work areas. Sweep, scrub, wax, and polish floors using brooms, mops, and powered scrubbing and waxing machines. Clean rugs, carpets, upholstered furniture, and draperies using vacuum cleaner and shampoo machines. Dust furniture and equipment. Wash walls, ceiling, and woodwork. Wash windows, door panels, and sills. Empty and clean wastebaskets and ashtrays. Transport garbage and waste to disposal area. Replenish common area bathroom supplies. Accurately report all items in need of repair to the supervisor and maintain equipment used in work. Protect guest safety and well-being; be courteous to all guests and co-workers. Thoroughly completes projects and assignments professionally with care. Adjusts to high pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him/herself (acts and dresses) professionally at all times; sets standards for all. Expresses ideas and conveys information clearly, effectively, and professionally. Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to lift and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Ability to be a team player.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.

Nice To Haves

At least 1 year experience is a similar role.
Must have knowledge of all hotel departments and events.
Must have good mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Maintaining the cleanliness of the guest rooms and the public areas
Following policies and procedures to ensure the quality of the guest rooms remain consistent throughout the property
Maintain warm, hospitable guest relations in all guest contact
Responding to individual guest needs as they occur
Move and arrange furniture and turn mattresses as required during general cleaning
Dusts public areas to ensure cleanliness
Polish metalwork and furniture, fixtures and fittings
Collect soiled linens for laundering
Vacuum floors, clean bathrooms and common areas
Supply your own cleaning cart with appropriate supplies for shift
Deliver ironing boards, baby cribs, and roll-away beds to guest rooms
Remove debris, clean driveways and garage areas
Clean guest rooms when necessary
Shampoo carpets using shampoo machine
Strip, seal, and wax floors according to proper procedures using any safety equipment necessary
Restock shelves with paper supplies
Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, offices, and other work areas
Sweep, scrub, wax, and polish floors using brooms, mops, and powered scrubbing and waxing machines
Clean rugs, carpets, upholstered furniture, and draperies using vacuum cleaner and shampoo machines
Dust furniture and equipment
Wash walls, ceiling, and woodwork
Wash windows, door panels, and sills
Empty and clean wastebaskets and ashtrays
Transport garbage and waste to disposal area
Replenish common area bathroom supplies
Accurately report all items in need of repair to the supervisor and maintain equipment used in work
Protect guest safety and well-being; be courteous to all guests and co-workers
Thoroughly completes projects and assignments professionally with care
Adjusts to high pressure conditions and is open to change
Assumes responsibility for personal growth and development
Conducts him/herself (acts and dresses) professionally at all times; sets standards for all
Expresses ideas and conveys information clearly, effectively, and professionally
Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures