Housekeeping Houseperson

DoubleTree•South Bend, IN

About The Position

Job Summary: The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.). Qualifications Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must have a valid driver's license for the applicable state (property specific). Physical requirements: Flexible and long hours sometimes required. Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. General Requirements: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with DoubleTree by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Hotel standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. General Requirements (Continued): Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Always maintain a warm and friendly demeanor. Duties & Functions Fundamental Requirements: Employees must always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning. Always use proper two-way radio etiquette when communicating with other employees. Use daily checklist to complete projects listed below as assigned. Elevator lobbies Ash urns Glass tables Furniture Ice machines/vending machines Elevator doors/frames Service landing/linen closets Stair wells Polish floors Other projects as assigned by management Practice safe work habits to ensure safety to guests, fellow employees and self. Handle items for "Lost and Found" according to the hotel standards. At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office. Report maintenance issues to Housekeeping Supervisor/Manager. Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed. Pick up any Room Attendant's dirty linen or trash as needed. Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures. Vacuum guest corridors. Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.) Deliver any clean linen to assigned sections, if applicable. Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells. Ensure overall guest satisfaction. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must have a valid driver's license for the applicable state (property specific).
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with DoubleTree by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Hotel standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Always maintain a warm and friendly demeanor.
Employees must always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Responsibilities

Maintaining the cleanliness of guest corridors, elevators and all assigned areas
Delivering items to guest rooms (luggage, irons, coffee, etc.)
Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
Always use proper two-way radio etiquette when communicating with other employees.
Use daily checklist to complete projects listed below as assigned.
Elevator lobbies
Ash urns
Glass tables
Furniture
Ice machines/vending machines
Elevator doors/frames
Service landing/linen closets
Stair wells
Polish floors
Other projects as assigned by management
Practice safe work habits to ensure safety to guests, fellow employees and self.
Handle items for "Lost and Found" according to the hotel standards.
At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
Report maintenance issues to Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
Pick up any Room Attendant's dirty linen or trash as needed.
Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
Vacuum guest corridors.
Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
Deliver any clean linen to assigned sections, if applicable.
Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
Ensure overall guest satisfaction.