Housekeeping Houseperson

Home2Suites•Philadelphia, PA

15d

About The Position

Wurzak Hotel Group is looking for an experienced Housekeeping House Person to support the Housekeeping Department at our gorgeous property HOME2 Suites Philadelphia Convention Center. This position will be responsible for maintaining all back-of-the-house areas, function rooms/areas, guestrooms, service corridors, lobbies, storerooms and equipment in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property. General Requirements Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended. Anticipates guests and fellow team member needs, responds promptly and acknowledges all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately. Respond in positive, calm tone to guest and team members at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Greet guests as they arrive. Monitor surrounding and report concerns to supervisor. Attention to details, good organizational skills, and efficient time management Ability to complete assigned tasks in a timely manner. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient, and while simultaneously handling competing and changing priorities. Consistently professional attitude and behavior with effective listening and communication skills. Complete closing side duties. All other duties as assigned by manager.

Requirements

High school education or related experience.
Must have ONE YEAR experience in hotel housekeeping and familiarity with hospitality industry practices.

Responsibilities

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
Reports any deviations from policies, procedures, brand standards and regulations to management.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Impresses guests with quality and timely service in a pleasant and friendly manner.
Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment.
Uses equipment only as intended.
Anticipates guests and fellow team member needs, responds promptly and acknowledges all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
Respond in positive, calm tone to guest and team members at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Greet guests as they arrive.
Monitor surrounding and report concerns to supervisor.
Attention to details, good organizational skills, and efficient time management
Ability to complete assigned tasks in a timely manner.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient, and while simultaneously handling competing and changing priorities.
Consistently professional attitude and behavior with effective listening and communication skills.
Complete closing side duties.
All other duties as assigned by manager.