Housekeeping Houseperson (PM Shifts - Full Time) - InterContinental Houston

IHG•Houston, TX

5h•Onsite

About The Position

The Housekeeping Houseperson assists room attendants on assigned floors by collecting dirty linens and transporting them to laundry areas, and delivering fresh linens to room attendant carts throughout the day. This role may also involve stripping linens from rooms and/or cleaning public areas, as well as delivering and retrieving items requested by guests and housekeeping staff. At InterContinental Hotels & Resorts®, the expectation is for colleagues to make guests feel special, cosmopolitan, and In the Know by being charming, staying in the moment, and creating memorable experiences through knowledge, storytelling, and personal style.

Requirements

Basic reading, writing, and math skills.
Ability to perform carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping, and kneeling.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when reading assignments and completing checklists.
Must be able to work nights, weekends, and/or holidays.

Nice To Haves

Some housekeeping experience.
Ability to speak English.

Responsibilities

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report to supervisor of needed repairs or unsafe conditions.
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
May collect newspaper and other items for recycling.
Assist room attendants with heavy items such as mattresses and linens.
Deliver linens and other supplies to room attendants.
Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.