Housekeeping House Attendant, Full-time

HAYA Hotel•Tampa, FL

14h•Onsite

About The Position

HOUSEKEEPING HOUSE ATTENDANT Reports to Executive Housekeeper; position is non-exempt WHO YOU ARE You are someone who understands the smallest details can make the biggest impact. You know hospital corners aren’t just for hospitals, and the perfect crease on a bed sheet makes you smile. When you see a pair of loose shoes, you need to make sure they are perfectly aligned. You love feeling the warmth of freshly laundered linen. It doesn’t matter where you are, you can’t help yourself from refolding the bathroom towels. Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when making their specialty drinks. You are energized through your interactions with people, and there is nothing that gives you more satisfaction thank making our customer smile. WHAT YOU WILL NEED Previous work experience within Housekeeping preferred A flexible schedule, as sometimes you may have to work evenings, weekends, or a holiday as events don’t only happen during the week A passion for the importance of cleanliness, initiative to learn and pride in those we serve Basic knowledge of cleaning techniques, safety procedures and requirements Conversational proficiency of the English language to receive and execute verbal and written communication and direction Adaptable interpersonal communication skills to address employees at all levels of the hotel Ability to work in a fast-paced environment for extended periods of time to meet high volume business Ability to lift, balance and carry up to 50 lbs. to transport carts, cleaning supplies, linen, equipment, etc. Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc. Ability to stand or walk for prolonged periods to clean and organize the guest rooms, spaces, storage, equipment, etc. WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality! Paid time off including vacation, sick and a floating holiday to use when you choose Paid time off to volunteer in your community Free parking in Ybor!!! Free shift-meal prepared by our in-house culinary experts Up to 50% off food when you dine at the restaurant as a guest Greatly discounted room rates for your out-of-town guests Medical benefit premiums begin at a bi-weekly cost of $66 Interested? Please read on... HOTELS DONE DIFFERENTLY Located in the heart of historic Ybor, a trolley ride away from downtown Tampa, Hotel Haya is a hub of activity. Blending Cuban, Italian, and Spanish influences, the property features 178 guest rooms, over 7000 square feet of banquet space, a world-class restaurant, airy café, and lush courtyard with a pool. THE ROLE The Hotel House person reports to the Director of Housekeeping. The hotel house person provides housekeepers with the items needed to clean guest rooms and helps stock the carts. They are also responsible for more labor-intensive tasks, such a flipping mattresses, hanging pictures and moving furniture or debris. They also work closely with hotel supervisors to ensure that all room accessories and electronics are in working order. It's also the houseman's responsibility to comply with security regulations, restock the housekeeping shelves, and make sure that outside areas, like patios and pool areas, are kept clean, tidy and in working order. Additionally, the hotel house person takes care of common areas in a hotel, such as the lobby, restrooms, and pool area. Each hotel follows its own housekeeping guidelines and standards, which may depend on whether it's part of a large chain or a boutique inn. As part of the housekeeping staff, a houseman must be detail-oriented, have good customer service skills, be able to lift heavy items and understand cleaning basics. This position will interact with everyone in the hotel so you must have strong and adaptable interpersonal skills, meaning you can get along with anyone. Another key need for this role is their ability organize drinks as customers place their order. Getting the details right for a client or guest can possibly make or break their experience.

Requirements

Previous work experience within Housekeeping preferred
A flexible schedule, as sometimes you may have to work evenings, weekends, or a holiday as events don’t only happen during the week
A passion for the importance of cleanliness, initiative to learn and pride in those we serve
Basic knowledge of cleaning techniques, safety procedures and requirements
Conversational proficiency of the English language to receive and execute verbal and written communication and direction
Adaptable interpersonal communication skills to address employees at all levels of the hotel
Ability to work in a fast-paced environment for extended periods of time to meet high volume business
Ability to lift, balance and carry up to 50 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
Ability to stand or walk for prolonged periods to clean and organize the guest rooms, spaces, storage, equipment, etc.

Responsibilities

Uphold and role model the company’s principles of People, Place and Character; and ensure you are also modeling the way of our values that drive collaboration, intuition and translocal hospitality; use discretion and respect the privacy of the hotel’s clients and guest
Maintain and clean a hotel behind the scenes by helping the housekeepers
Clean hallways, floors, and doorways; and taking out the trash
Assist with needs of the housekeepers during shifts to remove linen and other required tasks
Adhere to the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen and terry, and completing assigned checklists.
Collaborate with housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest experience.
Take pride in your work, strictly adhering to health, safety, and sanitary guidelines.
Work in an organized fashion following the sequence of service with the utmost respect for your equipment and workspace.
Demonstrate a professional sense of urgency while in the guest rooms and public space to provide an thoughtful guest experience by keeping spaces clean and well organized.
Foster open lines of communication within the department by actively participating in daily line ups and monthly housekeeping all staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities.
Actively participate in feedback sessions with Housekeeping Leadership to further develop your skill set and improve upon housekeeping standards and practices.
Maintain regular communication with the housekeeping leadership team to ensure alignment on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the housekeeping leadership and/or engineering department to make corrections and improvements as needed

Benefits

Paid time off including vacation, sick and a floating holiday to use when you choose
Paid time off to volunteer in your community
Free parking in Ybor!!!
Free shift-meal prepared by our in-house culinary experts
Up to 50% off food when you dine at the restaurant as a guest
Greatly discounted room rates for your out-of-town guests
Medical benefit premiums begin at a bi-weekly cost of $66

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