Housekeeping Floor Supervisor - MGM National Harbor

About the position

As a Housekeeping Floor Supervisor, you will be responsible for overseeing and ensuring the smooth operation of assigned housekeeping areas. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us.

Responsibilities

• Ensure the smooth operation of the assigned area.
• Monitor overall performance and efficiency.
• Supervise, train, direct, and assist all employees.
• Distribute workload fairly and evenly.
• Conduct daily briefings with Guest Room Attendants and House Persons.
• Schedule regular meetings to discuss operations and guest service.
• Ensure cleanliness of rooms, hallways, lockers, and lobbies.
• Perform daily written inspections of guest rooms as per department standards.
• Conduct frequent visual inspections of guest rooms and public areas.
• Monitor the work productivity of Guest Room Attendants and House Persons.
• Communicate any productivity issues to the Executive Assistant Housekeeper.
• Counsel and discipline employees for policy violations.
• Provide regular feedback on job responsibilities and guest service.

Requirements

• Possesses a high school diploma.
• Has at least 2+ years of experience in a hospitality environment.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.