Housekeeping - Environmental Services Attendant

Valley View Casino & Hotel•Valley Center, CA

1d•Onsite

About The Position

The EVS Attendant is responsible for attending to the cleaning and stocking needs of assigned area(s) of the property. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Dusts, sweeps, mops, scrubs, vacuums, cleans and empties waste in assigned areas including but not limited to all floors, stairwells, parking lots, elevators, driving surfaces, furniture, draperies, wastebaskets, ashtrays, trash and linen. Assists in minor maintenance such as: changing light bulbs, unplugging toilets, etc., and reports problems that need further attention to the Lead EVS Attendant or Housekeeping management. Stocks and maintains housekeeping storage rooms, restocking and requesting supplies as needed. Routinely inspects work areas, identifying potential problems or repair needs, and notifying the Housekeeping Office of maintenance to be scheduled. Properly tags lost and found items and delivery them to the Housekeeping Office, for storage. Facilitates the flow of information throughout the department, by attending regularly scheduled meetings with Team Members on assigned shift. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department.

Requirements

Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include, but are not limited to, radios and cell phones.
Ability to speak and understand the English language.
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must use good judgment when providing information to our guests and maintain positive guest relations at all times.

Nice To Haves

Previous hospitality experience.
High School Diploma or GED equivalent.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.
Dusts, sweeps, mops, scrubs, vacuums, cleans and empties waste in assigned areas including but not limited to all floors, stairwells, parking lots, elevators, driving surfaces, furniture, draperies, wastebaskets, ashtrays, trash and linen.
Assists in minor maintenance such as: changing light bulbs, unplugging toilets, etc., and reports problems that need further attention to the Lead EVS Attendant or Housekeeping management.
Stocks and maintains housekeeping storage rooms, restocking and requesting supplies as needed.
Routinely inspects work areas, identifying potential problems or repair needs, and notifying the Housekeeping Office of maintenance to be scheduled.
Properly tags lost and found items and delivery them to the Housekeeping Office, for storage.
Facilitates the flow of information throughout the department, by attending regularly scheduled meetings with Team Members on assigned shift.
Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
Other duties as assigned by management.
Responsible for conducting all responsibilities in a professional and ethical manner
Responsible for maintaining a consistent, regular attendance record.
Adheres to performance standards, company policies and procedures, as they relate to the department.