Housekeeping Dispatcher

Hilton Grand Vacations•Panama City Beach, FL

About The Position

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, becoming a Housekeeping Dispatcher at Bayside Resort, a Hilton Vacation Club is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits. Here is why you will like it here: Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Previous Housekeeping experience or related experience.
Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Basic digital literacy

Nice To Haves

High school/GED
2 + years of related experience
Excellent digital literacy

Responsibilities

Assists management with daily job assignments for all team members.
Assign and supervise assignment of all services and cleans for all housekeepers and supervisors and other team members.
Answers departmental multi-line phones.
Dispatches all guest requests to the units.
Maintains room status and other pertinent information in computer system.
Coordinates with front desk any discrepancies in room status.
Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
Assists with departmental inventories, and scheduling shifts for team members
Dispatching and supervising guest services calls through paging and computer systems
Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
Supervise late checkouts, VIP, Outstanding, special request arrivals.
Occasionally lift boxes of approximately 25lbs.
Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position