Housekeeping Dispatcher - The Diplomat Beach Resort, Curio by Hilton

Hilton•Hollywood, FL

1d•Onsite

About The Position

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a Housekeeping Dispatcher who embodies anticipatory service, polished communication, and a passion for creating unforgettable guest journeys. Check us out\: The Diplomat Beach Resort LINK If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!

Requirements

The ideal candidate will have at least 1 year of Housekeeping Dispatcher, Administrative, Coordinator and Customer Service experience and being able to multitask and work in a fast-paced environment.
Ideal Candidate will be able to communicate in English and understand the language.
Holidays and weekends availability is required.

Nice To Haves

Being bi-lingual in Spanish and Creole would also be beneficial.

Responsibilities

Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
Respond to emergency calls and monitor the alarm system
Coordinate office traffic
Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs