Housekeeping Dispatch AM/PM Shift - Loews Hotels Universal Orlando

Loews Hotels•Orlando, FL

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

Strong English communication skills are required (read, write, speak).
Organizational skills, problem-solving ability and multitasking.
Strong computer skills and attention to detail required.
Must have excellent customer service, interpersonal, and hospitality skills.
Must be able to sit, stoop, bend and walk during entire shift.
Must be able to work a flexible schedule, including days, nights, weekends and holidays as required.

Nice To Haves

Minimum one (1) year of experience in housekeeping, hotel operations, or related work experience is preferred.
Experience with dispatching, scheduling, or team coordination.

Responsibilities

Answers telephone and responds to dispatch radio in a prompt and courteous manner.
Reconciles boards and keys at the end of the shift.
Run housekeeping reports, verify room status, determine discrepant rooms, prioritize room cleaning and maintain updated guest room statuses.
Assist housekeeping leaders in managing daily activities, monitor operation needs, generate housekeeping logs and reports.
Continually communicates with Front Office, floor Managers, and Housekeeping Supervisors to verify status of all guest rooms and resolve issues with room discrepancy.
Other duties as assigned.