Housekeeping Coordinator

Lotte New York Palace•New York, NY

12d•$33

About The Position

organizing, filing, and supervising the maintenance of housekeeping department records, payroll, scheduling, and supporting the Housekeeping Management Team. Assist in processing AM and PM room status reports Help supply uniforms, control expenses, and maintain inventory Assist guests in placing their guest room supply requests Provide communication between staff and management for an effective operation Provide friendly, courteous service in accordance with standard procedures Communicate with other departments throughout the hotel as necessary Monitor Hotsos and emails throughout the day Print and go over traces emails and report from Opera to assign to the runner Ensure all open calls in Hotsos have been dispatched and get completed within 20 minutes Complete follow up calls with guests Dispatch all queue, group rooms and VIP rooms to all supervisors Maintain housekeeping office cleanliness Ensure chemical bottles/amenity baskets are filled according to the department needs Ensure all collateral and amenities are available for the PM shift

Requirements

A secondary school diploma is preferred
At least 2 years previous high volume administrative experience
At least 2 years customer service experience
Ability to prioritize
Must have excellent verbal and written communication skills
Must be detail oriented
Must be proficient in Microsoft Office
Must be proactive, flexible, able to meet deadlines, and to work under pressure

Nice To Haves

Previous housekeeping experience at a luxury hotel is a plus

Responsibilities

organizing, filing, and supervising the maintenance of housekeeping department records, payroll, scheduling, and supporting the Housekeeping Management Team.
Assist in processing AM and PM room status reports
Help supply uniforms, control expenses, and maintain inventory
Assist guests in placing their guest room supply requests
Provide communication between staff and management for an effective operation
Provide friendly, courteous service in accordance with standard procedures
Communicate with other departments throughout the hotel as necessary
Monitor Hotsos and emails throughout the day
Print and go over traces emails and report from Opera to assign to the runner
Ensure all open calls in Hotsos have been dispatched and get completed within 20 minutes
Complete follow up calls with guests
Dispatch all queue, group rooms and VIP rooms to all supervisors
Maintain housekeeping office cleanliness
Ensure chemical bottles/amenity baskets are filled according to the department needs
Ensure all collateral and amenities are available for the PM shift