Housekeeping Coordinator, Full-Time

Montage Hotels & Resorts • Newport Beach, CA

3d

About The Position

Housekeeping Office Coordinator SUMMARY The Housekeeping Office Coordinator position is responsible for providing office coverage and clerical support to the Housekeeping department and Director of Housekeeping at all times; monitoring property management systems, updating room statuses and providing other administrative duties. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction Dispatching all internal and external customers and Housekeeping needs to departmental staff Producing daily assignment sheets and boards Monitoring and updating room statuses in hotel property management system Entering Engineering work orders into HotSOS Systems Completing all necessary paperwork and other administrative duties Assisting in maintaining high morale level in the department by displaying a positive attitude

Requirements

• High school or equivalent education required
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Delphi
• Minimum of two years’ experience in customer service
• Ability to communicate clearly and speak, read, write and understand English

Nice To Haves

• Prior hospitality experience preferred

Responsibilities

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction
• Dispatching all internal and external customers and Housekeeping needs to departmental staff
• Producing daily assignment sheets and boards
• Monitoring and updating room statuses in hotel property management system
• Entering Engineering work orders into HotSOS Systems
• Completing all necessary paperwork and other administrative duties
• Assisting in maintaining high morale level in the department by displaying a positive attitude

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED