Housekeeping Coordinator

Four Seasons Hotels and Resorts•Naples, FL

About The Position

The Housekeeping Coordinator handles all calls into the Housekeeping department and ensures all guest requests are forwarded to the appropriate individual to follow through on the request.

Requirements

High School Diploma
Ability to read, write and speak English
US work authorization is required.

Nice To Haves

Prior experience preferred but not required

Responsibilities

Open the department in the morning shift, print all needed reports including hotel operations overview, daily event reports, trace reports in Opera. Read the handover from previous day and action. Create daily work assignments for Room Attendants and Turndown Attendants in designated computer systems. Issue the daily work assignments, Trace and Events reports as well as Hotel Overview report to Lobby Attendants, Housemen and Supervisors. Ensure that all special set ups in guestrooms, guest requests, group and event movement as well as daily projects are highlighted on the assignments as well as verbally to the team.
Monitor that all Housekeeping, Laundry & Valet and Engineering service requests from guests will be actioned and completed in a timely manner and follow up if needed to ensure request has been completed.
Update daily team briefing slideshows for the Morning and Evening Housekeeping team briefings after consulting with the Housekeeping Management and Supervisor team.
Check status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments and ensure all rooms are cleaned and inspected by check in time. Bring to the attention of Housekeeping management should the possibility arise that not all rooms will be completed by check in time.
Manage Day Service and Turndown Service and contact all guests who have a “Do Not Disturb” through available channels such as Four Seasons Chat, emails or written notes.
Follow up on engineering requests from guests and staff members and make sure that they are completed in a timely manner.
Check Housekeeping staffing levels for all positions for the following day and inform the Housekeeping management of any over or understaffing according to labor standards.
Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels. Purchase Orders have to be done in line with Housekeeping budget and avoiding over or under ordering as well as shortage of supplies.
Maintain tracking sheets for Housekeeping staff productivity and Housekeeping projects and update them daily. Add all known guest preferences in regards to Housekeeping service, set up and service times in Opera guest profile, HOTSOS notes for current and future stays and set an Opera Trace for the duration of the guests stay.
Ensure that the Housekeeping Office as well as all Housekeeping storage rooms are tidy, clean and organized at all times. Ensure that informational boards are updated with the newest hotel and company updates for all team members at all times.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Assists with responsibilities and duties in the absence or heavy volume to ensure all guest rooms are cleaned and prepared according to standard for the guests.

Benefits

Lucrative salary!
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
Time off plans starting on the day of hire!
An opportunity to be a part of a cohesive team in an inclusive work environment!
Complimentary and discounted hotel stays around the world!
Wellbeing and mental health initiatives and focused company!
Embracement and promotion of diversity in our workplace!
Complimentary employee meals and beverages!
Tuition reimbursement!

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