Housekeeping Coordinator

Four Seasons Hotels Ltd.•Fort Lauderdale, FL

25d

About The Position

The Housekeeping Coordinator manages calls into the housekeeping department and ensures all guest requests are forwarded to the appropriate individual to follow through on request, facilitating the operational efficiency of the department.

Requirements

Prior housekeeping coordinator, receptionist, or high-volume call center experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
US work authorization is required.

Nice To Haves

knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.

Responsibilities

Open the department in the morning shift, print all needed reports. Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems. Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors.
Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments.
Monitor Housekeeping, Laundry & Valet and Engineering service requests from guests for action in a timely manner and follow up if needed.
Update daily the PowerPoint briefing slidesshows for the Morning and Evening Housekeeping briefings.
Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 3pm.
Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards.
Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels.
Maintain tracking sheets for Housekeeping staff productivity.
Maintain cleanliness in the Housekeeping Office and storage rooms.