Housekeeping Coordinator

Four Seasons Hotels Ltd.-posted about 2 months ago
Full-time • Entry Level
New Orleans, LA
5,001-10,000 employees
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Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Housekeeping team as a Housekeeping Coordinator. Team members in this role assign rooms to the Self-Inspectors/Public Area Attendants and support the overall day-to-day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e-mail/radio requests. Monitors all HotSOS requests and communicates with multiple departments to ensure completion of all guest/internal requests.

  • Record every telephone/radio call in a log book/database. Handle all guest requests for the Laundry/Valet Department.
  • Utilize all systems that relate to Housekeeping on a daily basis: Opera, Word, Golden, Excel, HotSOS, REX, and Outlook.
  • Assign room assignment boards (Self Inspector Attendants) in REX or Opera.
  • Organize the Housekeeping office ensuring files are updated.
  • Prepare the room discrepancy report, record any issues in guest experience and rooms and inform the Housekeeping management and Engineering teams to ensure issues are resolved.
  • The ability to read, write and speak English.
  • The ability to utilize the telephones adhering to Four Seasons standards.
  • The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.
  • The ability to assist Housekeeping management in administrative work as directed. The ability to perform other tasks or projects as assigned by hotel management and staff.
  • The ability to utilize computer systems such as HotSOS, Opera, Golden, and Microsoft Office Suite.
  • Previous experience in Housekeeping preferred, but not required.
  • The ability to speak Spanish and/or Haitian Creole is a plus, but not required.
  • A Rewarding Work Culture, with mentoring, training and development opportunities
  • Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
  • 401k participation with a company matching program after 30 days of employment
  • Discounted Accommodations at Four Seasons Worldwide
  • Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
  • Complimentary employee meals prepared by the Four Seasons Culinary Team
  • Complimentary uniforms that are laundered by our housekeeping department
  • Discounted parking near hotel
  • And much more!
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