Housekeeping Clerk

Cache Creek Casino Resort•Brooks, CA

About The Position

The Housekeeping Clerk is responsible for providing administrative support to the Housekeeping and Environmental Services departments. The top priority of the Housekeeping Clerk is to be organized, detail oriented and capable of multi-tasking in a busy office environment. They must be very customer oriented, a team player and have the ability to "wow" the customer.

Requirements

Six months to one year related experience and/or training
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of experience and education.
Must be at least 18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Cache Creek Casino Tribal Gaming License.

Responsibilities

Answer telephone calls and respond to inquiries from internal and external guests.
Record messages and distribute to appropriate individuals for follow-up.
Resolve customer complaints to the benefit of the guest and resort.
Instill and demonstrate a calm, organized approach in all situations.
Assist guests and fellow team members by responding to day-to-day requests.
Identify opportunities to perform departmental functions more efficiently and/or effectively.
Encourage and enable people to autonomous and to use good judgment and common sense.
Foster collaboration both with members of your work team and other colleagues.
Assist departmental supervision with special projects.
Exhibit excellent interpersonal and communication skills.
Fax and photocopy documents as instructed.
Recognize priority services for our tiered guests.
Assist in development of work schedules to ensure staffing guidelines are followed and all business needs are covered.
Submit required reports to the department manager and to other division management as requested.
Maintain positive, friendly and caring attitude with guests, colleagues and hotel personnel.
Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.