Housekeeping Clerk

Monarch Casino & Resort • Black Hawk, CO

109d • $24

About The Position

The Housekeeping Clerk position is a full-time role that involves various responsibilities throughout the day. The clerk will work in a vibrant, modern hotel environment and will be required to manage calls from guests and other departments, coordinate maintenance requests, and oversee daily cleaning operations. The role also includes interaction with guests, handling requests and complaints, and working closely with the front desk and engineering teams.

Requirements

• Ability to handle a heavy workload and high call volume.
• Strong multi-tasking skills.
• Organizational skills.
• Friendly phone voice.
• Reliability and dependability.
• Fast learner.
• Guest service skills.
• Bilingual preferred.

Responsibilities

• Answer and transfer calls from guest rooms, other departments, and outside lines.
• Interact with guests regarding requests and complaints.
• Coordinate maintenance requests from inspectors and guests to engineering.
• Manage daily guest room cleaning coordination from the office computer.
• Oversee shampooing projects and coordinate with butlers and senior attendants.
• Assist with room rushes for VIPs or groups.
• Report unusual situations to housekeeping management.
• Complete other assignments as directed by the Director of Housekeeping.

Benefits

• Paid Time Off.
• 6 Observed Holidays and Holiday Pay.
• Health Benefit Insurance Package after 90 days including medical, dental, vision, life insurance, and short-term disability.
• 401k with company match.
• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks.
• Up to 48 hours of Sick Pay for Team Members under 30 hours per week.
• 80% Subsidized Bus Transportation Options.
• Free Covered Parking.
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year).
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions.
• Career Development and Advancement Programs.
• Team Member Anniversary Recognition (earn resort credit, vacation trips, and more!).
• Team Member Hotel, Retail, and Spa Discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation