Housekeeping Attendant

Castle Rock Asset Hospitality Management LLC•Nashville, TN

About The Position

The Housekeeping Attendant is responsible for maintaining a high standard of cleanliness and tidiness in assigned areas. This includes cleaning, organizing, and ensuring all amenities are stocked according to established procedures and standards. Essential Functions: Guest Room Cleaning: Thoroughly clean and sanitize guest rooms, including making beds, dusting furniture, vacuuming carpets, cleaning bathrooms (toilets, sinks, showers/tubs), and washing floors. Linen and Towel Management: Strip soiled linens and towels, replace with fresh items according to established par levels and presentation standards. Amenity Replenishment: Ensure all guest room amenities (e.g., toiletries, coffee supplies, stationery) are adequately stocked and presented neatly. Trash and Waste Removal: Empty trash and recycling bins and dispose of waste properly according to hotel/company procedures. Reporting Maintenance Issues: Identify and report any maintenance issues (e.g., leaky faucets, broken furniture, faulty lighting) to the Housekeeping Supervisor promptly. Adherence to Safety and Hygiene Standards: Follow all safety procedures and use cleaning chemicals and equipment according to manufacturer instructions and hotel/company guidelines. Maintain a clean and organized work environment. Security Awareness: Report any suspicious activity or unsecured areas to the appropriate personnel. Lost and Found: Follow established procedures for handling lost and found items. Other Tasks: Clean and maintain public areas as assigned (e.g., hallways, lobbies, restrooms). Assist with inventory and restocking of cleaning supplies and linens. Assist other housekeeping staff as needed. Respond to guest requests for additional amenities or services in a timely and courteous manner. Organize and maintain housekeeping carts and storage areas. Participate in departmental meetings and training sessions. Perform other duties as assigned by the Head of Housekeeping or Housekeeping Supervisor.

Requirements

Attention to Detail: Thoroughness and accuracy in cleaning and ensuring all areas are spotless.
Efficiency and Time Management: Ability to prioritize tasks and complete assigned duties within established timeframes.
Physical Stamina: Ability to stand, walk, bend, lift, and carry cleaning supplies and equipment for extended periods.
Reliability and Punctuality: Consistent attendance and punctuality are essential.
Teamwork: Ability to work effectively and cooperatively with other members of the housekeeping team and other hotel/company departments.
Customer Focus: Understanding and anticipating guest needs and providing excellent service.
Integrity and Honesty: Maintaining ethical standards and respecting guest privacy and belongings.
Adaptability: Willingness to adjust to changing tasks and schedules.
Communication Skills: Ability to communicate effectively with supervisors, colleagues, and guests (verbal and non-verbal).
Basic Knowledge of Cleaning Procedures and Products: Understanding of proper cleaning techniques and the safe use of cleaning chemicals and equipment.
Ability to understand and follow written and verbal instructions in English
Ability to lift and carry up 50 pounds

Responsibilities

Guest Room Cleaning: Thoroughly clean and sanitize guest rooms, including making beds, dusting furniture, vacuuming carpets, cleaning bathrooms (toilets, sinks, showers/tubs), and washing floors.
Linen and Towel Management: Strip soiled linens and towels, replace with fresh items according to established par levels and presentation standards.
Amenity Replenishment: Ensure all guest room amenities (e.g., toiletries, coffee supplies, stationery) are adequately stocked and presented neatly.
Trash and Waste Removal: Empty trash and recycling bins and dispose of waste properly according to hotel/company procedures.
Reporting Maintenance Issues: Identify and report any maintenance issues (e.g., leaky faucets, broken furniture, faulty lighting) to the Housekeeping Supervisor promptly.
Adherence to Safety and Hygiene Standards: Follow all safety procedures and use cleaning chemicals and equipment according to manufacturer instructions and hotel/company guidelines. Maintain a clean and organized work environment.
Security Awareness: Report any suspicious activity or unsecured areas to the appropriate personnel.
Lost and Found: Follow established procedures for handling lost and found items.
Clean and maintain public areas as assigned (e.g., hallways, lobbies, restrooms).
Assist with inventory and restocking of cleaning supplies and linens.
Assist other housekeeping staff as needed.
Respond to guest requests for additional amenities or services in a timely and courteous manner.
Organize and maintain housekeeping carts and storage areas.
Participate in departmental meetings and training sessions.
Perform other duties as assigned by the Head of Housekeeping or Housekeeping Supervisor.