Housekeeping Attendant

World Spa•New York, NY

About The Position

The Housekeeping Attendant is responsible for orienting guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities. They also ensure the cleanliness and functioning of the locker rooms within the Spa.

Requirements

Minimum of 2 years experience
Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.
Ability to lift up to 50lbs.
Physically capable of achieving cleaning tasks that may involve crouching, scrubbing, bending, climbing step stools, lifting and carrying trash etc.
Ability to be efficient and productive in a fast-paced environment.

Nice To Haves

Hospitality experience in hotel is a plus

Responsibilities

Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
Gather, wash, dry, and fold linens as needed
Maintain an inventory of cleaning supplies and locker room amenities
Empty and remove trash as needed
Keep equipment, closets and dispensaries clean and organized
Provide exceptional service to all clients at all times through customer-centric behavior
Spot clean locker rooms, including shower, sink, and lavatory areas frequently throughout each day in compliance with OSHA standards and club protocols
Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
Provide orientation tours, explaining spa amenities offered and answering guests’ questions.
Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
Ensures adequate stock of supplies and equipment; inform management when stock is low.
Address locks left on or items left in lockers outside of locker policy to ensure proper locker availability.
Review guest appointments/schedules as needed.
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
Maintain complete confidentiality in all guest matters in accordance with company policy;
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Be on time for shifts and maintain a consistent, regular attendance record.
Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.