Hampton Inn-Branson on the Strip - Housekeeping Attendant

Bryan Properties Group•Branson, MO

About The Position

The Housekeeper is responsible for the general cleanliness of hotel rooms. The position is responsible for cleaning assigned guest hotel rooms and maintaining a high level of cleanliness inside the building. ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES Enter and prepare guest rooms for cleaning. Ensure no items are left from previous guests in drawers, refrigerators, and microwaves. Work closely with the Housekeeping Supervisor to maintain cleanliness in all areas. Replenish amenity items in rooms. Care for and maintain all company equipment that has been issued. Adhere to proper techniques of mixing chemicals, cleaning disinfectants, and solutions, etc. Vacuum hallways, entryways, and common areas as needed. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Report any lost and found items in the hotel common areas or hotel rooms immediately to the manager to secure. Ensure that public bathrooms are stocked with soap, toiletries, and other necessary supplies. Clean hotel rooms after guests check out of the room: Bathroom: remove towels from floor and replace with clean; clean sink, bathtub, counters, toilet, and mirrors; sweep and mop floors; empty trash and replace trash liner. Bedroom(s)/Living Area: dust furniture; clean mirrors; check for cobwebs; vacuum all carpets and rugs; and takes out the trash. Closet: cleans the closet area, ensures that ironing board and supplies are in good condition, and ensures that there is the proper number of hangers. Attend to guest requests/complaints in a professional manner and follow brand standards at all times. Attend all training classes assigned. Responsible for achieving and exceeding the guest satisfaction score. Keep housekeeping carts organized and clean. Assist other team members as directed by the Housekeeping Supervisor. Ensure that the guest room door is secured and locked, when exiting the room. Exhibit exemplary attendance and punctuality. Comply with company policies and procedures. Perform other duties as assigned.

Requirements

High School Diploma or equivalent GED is preferred.
Prior experience in housekeeping or a similar position is preferred.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of important safety protocols.
The ability to work in a constant state of alertness and in a safe manner.
The ability to actively look for ways to help others in the housekeeping department.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
The ability to develop and maintain positive working relationships with co-workers and residents.
The ability to understand and carry out verbal and written instructions.
The ability to prioritize and make rational and appropriate decisions.
The ability to use cleaning equipment including mops, cleaning supplies, vacuum cleaner, and a cart.
The ability to communicate information and ideas in speaking so others will understand.
The ability to handle multiple priorities simultaneously.
The ability to maintain sufficient hygiene to avoid posting health risks to guests.
The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
The ability to effectively communicate with co-workers and guests.

Responsibilities

Enter and prepare guest rooms for cleaning.
Ensure no items are left from previous guests in drawers, refrigerators, and microwaves.
Work closely with the Housekeeping Supervisor to maintain cleanliness in all areas.
Replenish amenity items in rooms.
Care for and maintain all company equipment that has been issued.
Adhere to proper techniques of mixing chemicals, cleaning disinfectants, and solutions, etc.
Vacuum hallways, entryways, and common areas as needed.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Report any lost and found items in the hotel common areas or hotel rooms immediately to the manager to secure.
Ensure that public bathrooms are stocked with soap, toiletries, and other necessary supplies.
Clean hotel rooms after guests check out of the room: Bathroom: remove towels from floor and replace with clean; clean sink, bathtub, counters, toilet, and mirrors; sweep and mop floors; empty trash and replace trash liner.
Bedroom(s)/Living Area: dust furniture; clean mirrors; check for cobwebs; vacuum all carpets and rugs; and takes out the trash.
Closet: cleans the closet area, ensures that ironing board and supplies are in good condition, and ensures that there is the proper number of hangers.
Attend to guest requests/complaints in a professional manner and follow brand standards at all times.
Attend all training classes assigned.
Responsible for achieving and exceeding the guest satisfaction score.
Keep housekeeping carts organized and clean.
Assist other team members as directed by the Housekeeping Supervisor.
Ensure that the guest room door is secured and locked, when exiting the room.
Exhibit exemplary attendance and punctuality.
Comply with company policies and procedures.
Perform other duties as assigned.