Housekeeping Attendant / Turndown Attendant
About The Position
Turndown Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they're away from home. Turndown Attendants create memorable moments for guests to experience in their guestroom. You have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Turndown Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.
Requirements
- Effective verbal and written communication skills
- Must be able to speak, read, and write in primary language(s) used in the workplace
- 8+ hours per day; stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
- Reach, bend, stoop, and pivot frequently throughout the workday
- Previous hotel housekeeping experience preferred
Responsibilities
- Housekeeping turndown service in guest rooms - tidy the room, display star projector, place candy and note for guests to find upon their return to the room
- Clean and style guest rooms, public areas, and employee areas of the hotel with efficiency and attention to detail.
- Deliver items and amenities per guest request, often coordinated by front desk
- Assist with House Person duties as needed
- Clean lobby and public areas as needed
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
- Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
- Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- Take on additional tasks as necessary or assigned by hotel leadership.
Benefits
- Hotel discount at locations worldwide!
- Paid time off and holiday pay incentives!
- Scheduled for second shift full time, roughly 2:30PM - 11PM shift!
- 401(k) available for all associates!
- Medical, dental, vision, and supplemental plan options available day one!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
