Housekeeping Associate

Beth Israel Lahey Health•Winchester, MA

1d•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position contributes to the Hospital’s mission by cleaning non-inpatient areas and completing environmental related projects throughout the hospital. This staff position will have an impact on patient and family members’ satisfaction as the cleanliness of the hospital directly impacts people’s perception of the organization and thoroughly cleaning surfaces is a key step toward infection control and prevention. As part of the Guest Services/Environmental Services team, this role involves cleaning all areas of the hospital, including patient rooms, medication and storage areas, hallways, staff areas, waiting areas, utility rooms, and restrooms. The associate will perform various cleaning processes, operate equipment, and maintain a professional demeanor while interacting with customer groups. Specific duties include thorough cleaning of hard surfaces, carpets, and upholstery, setting up for events, communicating with the Service Response Center, and handling regulated medical waste following infectious control procedures. The role also involves special cleaning for sterile field areas in Surgical Services and requires flexibility in meeting patient and hospital needs.

Requirements

Experience in a position that demonstrated strong customer service skills.
Must be able to effectively communicate effectively in English with patients, visitors, and fellow members of the hospital team.
Must be eighteen (18) years of age or older.
Vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

High school diploma or G.E.D.
Experience operating cleaning equipment.

Responsibilities

Cleans all areas of the hospital, which includes but is not limited to patient rooms, medication and storage areas, hallways and staff areas, waiting areas, utility rooms and restrooms.
Introduces oneself when appropriate with customer groups.
Represents the hospital professionally by wearing a visible name tag and neat uniform.
Is respectful of the patient’s privacy and personal items.
Initiates the seven step cleaning process when cleaning a patient room, which includes trash/recycling, high dusting, damp wiping, cleaning restrooms, dust mopping, damp mopping, bed making and final room inspection.
Completes more thorough cleaning of hard surfaces including burnishing and buffing, stripping and waxing floors, scrubbing and recoating floors.
Completes more thorough cleaning of carpet and upholstering including carpet cleaning and extraction.
Set up and break down of conference room and other events, including set up of audio visual needs.
Communicates with the Service Response Center on a regular basis to accept and close out tasks.
Remove curtains, launder and rehang as needed.
Operate and empty cardboard baler.
Completes more detailed dusting and vent cleaning.
Addresses pest control needs, when applicable.
Strips rooms of hazards for patient watches.
Monitors and replaces regulated medical waste (red bags / sharps) in patient areas using infectious control procedures.
Assists in emergency situations throughout hospital following department specific requirements.
Maintains a clutter-free environment.
Cleans elevators and tracks.
Restocks paper products, trash bags and soap supplies throughout patient and public areas.
Moves and empties shredding bins/bags.
Cleans and disinfects portable medical equipment and carts.
Attends staff meetings and huddles, offering suggestions and contributing to the collaborative team approach.
Collecting soiled linen (some areas).
Special cleaning is mandatory for all sterile field areas (OR, L&D, CMS and Interventional Radiology) in Surgical Services.