Housekeeping Assistant Manager

Four Seasons Hotels and Resorts • CA

85d • $70,000 - $80,000

About The Position

The Housekeeping and Laundry Manager is an essential member of the Housekeeping and Laundry Team. This person must have high attention to detail and determined to produce a high quality Housekeeping product in order to have a seamless guest experience. This person will assist with managing the staff and control the daily activities of the Housekeeping and Laundry Department. Ensuring that the guest rooms, public areas and employee areas meet the highest standards of cleanliness and the laundry services for guests are delivered in the highest quality.

Requirements

• At least 2+ years of housekeeping management experience.
• Bilingual – Fluent in Spanish and English preferred (verbal and writing).
• Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
• Strong communication and interpersonal skills.
• Creates motivating work environment.
• Have a high level of attention to detail.
• Hold a valid driving license in order to operate golf carts and have a clean driving record.
• Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business need.

Responsibilities

• Oversee the day-to-day operation in areas relating to the Housekeeping and Laundry Department and to administer the supervision of all staff in conjunction with the Assistant Director of Housekeeping/Rooms Lead.
• Ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected in a Four Seasons Hotel.
• Properly schedule staff and coordinate the daily assignment of work.
• Manage department labor to ensure maximum efficiency and productivity for the hotel.
• Interview and train the staff.
• Hold team members accountable and discipline staff when needed.
• Properly open the Department.
• Check night report and prepare Room Attendants’ daily assignments.
• Prepare daily rooms report before 9 A.M. submitting to Front Desk noting any discrepancies.
• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• Ensure communication and follow-up on any problems, guest requests or special requirements.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.
• Check daily for maintenance conditions and submit the work orders for repairs through HOTSOS and follow through or escalate to the Director of Engineering.
• Check guest floors daily; check suites occupied and vacant; spot check occupied rooms and inspect check-out rooms daily; check all VIP and Special Attention rooms.
• Linen and Uniform quality control – clean and stocked.
• Make inspection trips through entire hotel checking on production methods and procedures.
• Check washing formulas, making corrections and improvements whenever possible.

Benefits

• Salary Range: $70,000- $80,000
• Competitive Salary & Benefits
• Cigna medical and dental benefit options
• 8 weeks of New Parental Leave Pay after 1 year of employment
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees