About The Position

Responsible for the daily operation of the Housekeeping Department while maintaining positive working relationships with staff members for all Mesquite Entertainment properties.

Requirements

  • 2 years previous management experience and 1-year previous housekeeping experience required.
  • High school diploma or equivalent required.
  • Quality control, employee and customer relations and ability to follow procedures required.
  • Must be able to read, write and speak English.
  • Ability to understand and follow verbal and written directions required.
  • Basic math and computer skills required.
  • Must be able to work any shift, weekends, and holidays.

Responsibilities

  • Responsible for the overall operation of the department and department personnel.
  • Control payroll and expenditures.
  • Understand, comply with, and enforce company and departmental policies and procedures, job descriptions, OSHA regulations and standards and other written and verbal instructions.
  • Lead, motivate, encourage, train, coach and discipline employees as needed.
  • Maintain clear and efficient communication and coordination with the Front Desk and other departments of the hotel.
  • Inventory cleaning supplies & linen stock to ensure adequate supplies.
  • Attend to any guest complaints and take service recovery measures if required.
  • Other job-related duties as assigned and instructed by management.
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