Housekeeping Aide

Marriott • Atlanta, GA

16h • Onsite

About The Position

The Housekeeping Aide is responsible for ensuring the cleanliness and condition of assigned areas meet designated standards, identifying and reporting maintenance issues, and maintaining cleaning equipment. Key duties include completing required paperwork, responding promptly to guest and front desk requests, and assisting management with various HR functions such as hiring, training, and scheduling. The role requires adherence to company and safety policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. The aide is expected to welcome and acknowledge guests, anticipate their service needs, assist individuals with disabilities, and foster positive working relationships with colleagues. The position involves significant physical demands, including lifting, pushing, pulling, reaching, bending, standing, and walking for extended periods, as well as using computers and point-of-sale systems. Marriott International, specifically the Westin brand, emphasizes being an equal opportunity employer, valuing diversity, and promoting associate well-being.

Requirements

• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point of sale systems.
• Ability to visually verify and interpret written documents.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• Less than 1-year related work experience.
• No supervisory experience.
• No license or certification.

Responsibilities

• Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Request preventative maintenance or non-urgent repairs using appropriate method.
• Contact other departments directly for urgent repairs.
• Clean, maintain, and store cleaning equipment.
• Document and report outstanding issues.
• Complete required Housekeeping paperwork.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Visually verify and interpret written documents.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Access to opportunity.
• An environment where the unique backgrounds of our associates are valued and celebrated.
• Promotion of associate well-being.
• Associates are encouraged to embrace their own well-being practices both on and off property.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees