Housekeepers

Opal Hotels Group•Wilson, NC

42d

About The Position

As a Guest Room Attendant – you’ll properly and efficiently perform all housekeeping duties to make sure our rooms and suites are always ‘fresh and welcoming’ for our guests – creating a haven for them to escape and relax in – or get that last bit of work done. You’ll also properly and efficiently perform all cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.

Requirements

Minimum high school diploma
1 year experience in the hospitality industry.
Willing to work flexible hours
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.
Must wear appropriate uniform as prescribed by Opal’s policy.
Must maintain personal cleanliness
Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects.

Nice To Haves

Attention to detail
Good Communication skills
Well-groomed and professional appearance
Willing to take responsibility and accountability
Willing to work on weekends and holidays if required
Consistent and congruent.
Pleasant personality
Responsive in a timely and caring manner
Good listener and understanding what the guest wants and needs

Responsibilities

Clean guest rooms thoroughly and efficiently, in accordance with Opal’s training and standards.
Replenish guest room supplies and amenities in cleaned rooms in accordance with Opal’s standards.
Clean public areas thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards.
Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, in accordance with Opal’s training and standards.
Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.
Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction.
Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards.
Satisfy all guest requests in accordance with Opal training and standards.
Politely greet and acknowledge all guests and hotel associates as encountered.
Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
In case of an emergency, strictly follow Opal’s safety and security training and protocol.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.
Have a thorough understanding of all hotel operating procedures.
Be knowledgeable of room types and standards for supplies.
Make sure rooms are always at their best and make that room special and memorable for guests.
Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
Keep your supervisor updated on room service progress and alert them to any repairs needed.
Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
Be organized - keep on top of supplies and amenities and always try to minimize waste.
Reunite items with owners – and log any lost and found property.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal’s training and standards.
Inspect rooms routinely with Opal’s check list before releasing for sale.
Open and close rooms as required for maintenance and timely and properly report maintenance requirements.
Follow all existing and new housekeeping policies and procedures.
Perform deep cleaning tasks as assigned.
Maintain public areas clean, attractive, safe and presentable at all times.
Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
Comply with and honor the housekeeping staff work schedules.
Follow the company appearance and uniform policy.
Attend daily huddles and weekly departmental meetings.
Perform and be accountable for delegated responsibilities and duties.
Inform the Facilities Manager or supervisor of any unique situations, or unusual developments in housekeeping operations.
Ensure the prompt and systematic servicing of all guest requests.
Handle guest complaints effectively.
Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
May assist with other duties as assigned – unexpected moments when we have to pull together to get a task done.