Housekeeper

Blackberry Farm•Aurora, IL

1d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Are you detail-oriented, even when no one’s looking? We are expanding our award-winning accommodations team and now hiring housekeepers with a proven work ethic and a passion for excellence. Commitment to quality and enthusiastic attitude are more important than experience. The Housekeeping role is a labor-intensive and fast-paced position that is responsible for the cleaning of all guest rooms and common areas on the property. The housekeeping staff is also responsible for complying with guest requests and assisting other departments when requested to ensure 5-star service. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

Requirements

High School Diploma or equivalent required
Must be able to communicate effectively with guests, managers, and team members
Basic knowledge and understanding of math
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

Nice To Haves

Some cleaning experience preferred

Responsibilities

Must be detail-oriented in all cleaning aspects
Load supplies for the day
Attend line-up each morning to receive room assignments
Perform Make-ups, Turn-overs, and Turndowns in the given time frame
Maintain the cleanliness and presentation of all common areas
Bring laundry to the service center for pick up by the laundry facility
Restock all housekeeping closets on the property with amenities and linens as necessary
Clean and maintain the Service Center, Operations Center, and other office areas, including bathrooms and break rooms
Clean out golf carts at the end of the shift and plug them into the charger to be prepared for the next shift
Notify Maintenance and Design departments about room issues immediately
Take lost and found items from the vacant room to the front desk and notify the manager when items are found
Must comply with all company policies and procedures
Regular and consistent attendance is required
Must be able to work well with other Team Members, Managers, and interact with our guests