Housekeeper - Embassy Suites

Suburban Inns•Grand Rapids, MI

84d•$16•Onsite

About The Position

Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! Housekeeping Shifts: 1st Housekeeping Wage: Starts at $16.00/hour based on experience PLUS $2.00/hour extra for hours worked on the weekend weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm Position can be used as a paid internship Housekeeping Benefits Include: Hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules Holiday Pay 8 hours of paid volunteer time per year Advancement and professional growth opportunities Monetary recognition program Monetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Housekeeping Position Summary: Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns’ Core Values and IHG standards as well as going above and beyond to ensure that guests are 100% satisfied.

Requirements

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: None
License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Responsibilities

Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
Stock housekeeping carts with supplies and amenities needed throughout the shift
Clean rooms according to Suburban Inns and IHG standards
Scrub floor, shower, bathtub, sink, and toilet in bathroom
Remove all used guest amenities, linens, and garbage
Restock amenities (i.e., coffee, soap, shampoo, etc.)
Make beds while checking for damaged or stained linen at the same time
Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e., wall fixtures, windowsills, vents, etc.)
Vacuum entire bedroom and hallway outside the door to the room
Complete extra tasks assigned (hallways, storage, extra items)
Return any room service trays to the break room
Return roll-aways and cribs with fresh linen to the appropriate storage rooms
Bring all dirty laundry to the laundry room
Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
Report any special room issues (i.e., damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper
Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
Ensure that all standards set by Suburban Inns and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hour
Assist in keeping all storage rooms organized
Maintain a positive attitude throughout the shift, and keep Team Member morale high
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)